When a tenant gets in touch, don’t faff about – a prompt response will save you time and money in the long run. A three-minute read.
Picture this: you’re frantically busy at work, scrambling to meet an urgent deadline when your phone pings.
It’s your tenant raising what seems like a pretty minor issue, so you make a mental note to get back to them in a few hours when things calm down.
But time flies, and before you know it, days have passed, and you still haven’t taken action to address the issue raised.
Most landlords will be familiar with this scenario, although you could easily substitute ‘urgent work deadline’ for ‘important family commitment’ or ‘life in general’.
While time management is a challenge for us all, it’s not good practice to drag your heels when addressing tenant concerns.
